Last updated 19, September 2025
Welcome to Incredible Luxe. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services.
1. Eligibility & Use of Website
- You must be at least 18 years old or have parental/guardian consent to use this website.
- You agree to provide accurate and up-to-date information when creating an account or placing an order.
- You may not misuse our website by engaging in fraudulent activity, hacking, or submitting false information.
2. Products & Pricing
- We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
- Prices are subject to change without prior notice.
- Product availability may vary, and we may discontinue items at any time.
3. Orders & Payments
- Placing an order means you agree to purchase the selected products at the stated price.
- Accepted payment methods include: Cash on delivery, Credit/Debit Cards, Mobile Money, Bank Transfers.
- An order is only confirmed once payment is received in full.
4. Shipping & Delivery
- We offer countrywide delivery within Kenya.
- Delivery times vary depending on your location.
- Delivery fees will be clearly displayed at checkout.
- While we make every effort to deliver on time, we are not responsible for delays caused by third-party couriers or unforeseen circumstances.
5. Returns, Exchanges & Refunds
- You may return or exchange products within two (2) days of delivery, provided they are unused, unworn, and in their original packaging.
- Refunds (if applicable) will be processed to your original payment method within 2 days after we receive the returned item.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. User Responsibilities
- You agree not to use the website for illegal or unauthorized purposes.
- You must not attempt to gain unauthorized access to our systems or interfere with website functionality.
7. Intellectual Property
- All content on this website, including logos, images, text, and designs, is the property of Incredible Luxe and may not be used without our written permission.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
- Our maximum liability shall not exceed the amount paid for the product in question.
9. Privacy & Data Protection
- We respect your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
10. Third-Party Links
- Our website may contain links to external websites. We are not responsible for the content, security, or practices of third-party sites.
11. Termination
- We reserve the right to suspend or terminate accounts that violate these Terms & Conditions without prior notice.
12. Governing Law
- These Terms & Conditions are governed by and construed in accordance with the laws of Kenya.
13. Changes to Terms
- We may update or modify these Terms & Conditions at any time. Updates will be posted on this page with the revised date.
14. Contact Information
For questions or concerns about these Terms & Conditions, please contact us:
Email: sales@incredibleluxe.co.ke
Phone: 0740-466-708